technical writing

Kaizen suite

October 7, 2015 by admin

The details…

This is an example of a suite of eLearning modules I created using Savv-e Express for Toyota Financial Services (TFS).

This suite consisted of the following modules:

Kaizen Essentials – the next step on from The Toyota Way induction module where learners start to find out what Kaizen means to Toyota
Language of Kaizen – delves into the Toyota Production System (TPS) and its importance to Toyota’s success and its future
Toyota’s Problem Solving Methodology – introduces learners into recognising problems so that they can be solved and eliminated from their jobs, their working environments and their work habits

I was responsible for the entire lifecycle on this particular project from initiation to release on the LMS. The process included:

liaising with Kaizen champions
structure/writing all content (source of truth consisted of several hours of text & next based online content from Toyota overseas that was deemed unusable by TFS)
storyboarding
getting approvals/sign offs
creating content using Savv-e Express
testing content in staging on LMS
comms surrounding release to LMS and timeframes for completion

More example images from this module:

EDMS – Document Control Training Guide

September 22, 2015 by jfranke Leave a Comment

The details…

This is an example of a training guide I created for Leighton Contractors Pty Limited (LCPL) which formed part of a suite of documentation including a Document Management Handbook, Key User Administration Tools Training Guide and several quick reference guides.

I was responsible for the entire lifecycle on this project – which included this 245 page Training Guide. The process for creating this guide included:

researching the topic
liaising with Subject Matter Experts (SMEs) within head office and project sites
creating the Microsoft Word template
writing the content
screen captures from several software programs
getting review and approval

More example images from this guide:

Report Builder User Guide

September 22, 2015 by jfranke Leave a Comment

The details…

This is an example of a training guide I created for NexusPoint Solutions which formed part of a suite of documentation for a SaaS called Incite Keystone.

I was responsible for all documentation for this software – which included this 73 page User Guide. The process for creating this guide included:

researching the software
liaising with Subject Matter Experts (SMEs) within head office and project sites
creating the Microsoft Word template
writing the content
screen captures from several software programs including Report Builder and Incite Keystone
getting review and approval

More example images from this guide:

My Career Reference Guide

September 22, 2015 by jfranke Leave a Comment

The details…

This is an example of a reference guide I created for Toyota Financial Services (TFS) which formed part of the Human Resources Induction Suite which comprised four eLearning modules and two reference guides.

I was responsible for the entire lifecycle on this project – which included this guide. The process for creating this guide included:

researching the topic
liaising with Subject Matter Experts (SMEs) within Human Resources
creating the Microsoft Word template
writing the content
sourcing the images from photo shoots I organised
getting review and approval

More example images from this guide:

CPD Module

September 18, 2015 by jfranke Leave a Comment

The details…

This is an example of an eLearning module I created in Articulate Storyline for Toyota Financial Services (TFS).

This module was part of a series of Continual Professional Development (CPD) modules I created for the over 800 Accredited Persons selling TFS products out in dealerships across Australia. I created two modules per month – so the timeframes were incredibly tight for initiation through to release on the LMS (MY-LEARN).

I was responsible for the entire lifecycle on this particular module with only 4 weeks from initiation to release on MY-LEARN. The process included:

researching the topic
allocating CPD points
storyboarding
getting Legal review and approval
creating content using Articulate Storyline
testing content in staging on MY-LEARN
comms surrounding release to MY-LEARN

The actual Articulate Storyline module consists of 16 slides spread across four scenes starting with the homepage and incorporates the following:

four scenes on the homepage – with one locked scene (Quiz)
Quiz scene only unlocked on completion of all other scenes
slide layers
drag and drop | multiple choice quiz slides
Menu, Learning Outcomes, Resources and Help screens visible throughout the module
SCORM compliant
writes back completion to LMS – 100% pass rate required for completion

More example images from this module: